- Are you Australian based?
- YES! 100% Australian and family owned. As we have nothing to hide, our Australian Company Number (A.C.N.) is 151 505 967.
- Who is Harry Luke?
- Harry Luke is a family name and the name of our children. Believing everyone should be treated as family, what better way to incorporate this belief and sense of community spirit than to name our business after our family. We welcome you to visit us, understand us and cherish the belief that family means the world to us.
- Who are your customers?
- Our clients are varied, although mostly it is commercial clients refitting offices or reception areas that we assist.
These clients have been with us since our inception and we service some of them nationally throughout Australia.
In saying this, we have recently extended our services of Quality and Cost Effective replica furniture to the public.
- Do you have a showroom?
- Yes, we do.
We are generally open from 10am-2pm, although if you are planning on coming in we do advise you give us a quick call to confirm your attendance.
You can visit us at:
Factory 2
23 The Concord
Bundoora Vic 3083
Call us on 0412.244.888 to confirm your visit.
- What methods of payment do you accept?
- We accept all major forms of payment, including:
- Cash on Pick Up
- Paypal
- Direct Deposit
- Merchant Services in house using Visa, Mastercard, Debit Card and AMEX
- Is PayPal safe?
- Yes... it would be my suggestion that if you are unfamiliar with Paypal that you simply log onto paypal.com.au and check it out.
As an overview, the below are some of the security measures they offer to buyers:
- SSL encryption on payment
- Ability to use your existing paypal account
- Use of a familiar payment gateway, being paypal
- Buyer Protection through paypal* (*some conditions apply, please refer to Paypal Website)
- I do not live in Melbourne, can i still buy from you?
- As long as you reside in Australia, you can buy from us. Most rates are included in the shop for the item, although if you are uncertain at all, please do not hesitate to email us to query the rates further.
- Some of the products I seen in your store are out of stock. What should I do to preprder these?
- Simply touch base with us so we can let you know more accurately the due dates. Most are due into the warehouse within a week or so although to be more accurate shoot us an email or call us.
- Commercial buying? Trade Buying?
- Most of our current clients are from the corporate and trade world. We service office, interior designers and the likes and always work closely with our clients and welcome a discussion about your needs. Although it is important to note that we operate as a fairly transaparent organization and our prices listed are generally at the lowest possible prices already, although we do endeavour to negotiate greater discounts from our suppliers if larger quantities are required. We welcome the discussion.
- Your products seem really cheap compared to retail outlets, why?
- Quite simply, there is no middleman. We engage the manufacture of these items both locally and abroad and then sell directly to our clients. Hopefully, you will give us the opportunity to show you our products are worth every cent and more!
- How does your furniture compare to the originals?
- Our items are based on the authorised replicas and are of the highest standards available at time of production. We use top grain Italian Leather, 304 Stainless Steel, Appropriate Woods, and packaging is next to none.
Our items ARE REPLICAS and are made to the highest of standards. All our items are hand made and as a result the the appearance of each item can vary slightly.
- What else should we know?
- On this, all we can offer is any information you wish to acquire we can assure you we will be here to assist you in your buying decision.
- How can i design my room more effectively?
- This is such a personal requirement, although for larger scale purchasers we certainly avail our interior designer/s to you. This tends to lend itself to a full home refurb, commercial services or those willing to pay a fee for consultation.
- Do you offer items for staging?
- Yes, we do offer staging facilities. Please contact us should this be something you wish to discuss.
- Your web site doesnt show the items we are chasing...
- Due to many circumstances out of our control, not all items are shown online and many others are available as requested. Please do not hesitate to contact us via email or phone to let us know what you are looking for.
- How quick do you reply to emails?
- Our business is built on Customer Service and Quality Products, and a high proportion of our clients are web based so any email that is sent to us is reviewed and replied to within 24 hours, unless mitigating circumstances prevent this.
- Who are some of your clients?
- As you can appreciate, not all our clients want people knowing where and how cost effectively they have acquired there showpieces. Although in saying this we can proudly say that some of our recent corporate clients include Blackmores Victoria and CatchOfTheDay.