Our shipping is handled as delicately as our clients, with respect and care. That being said, and in all seriousness, our process for shipping encompasses several areas. Firstly the procurement of your items, secondly the careful packing and finally the consideration of a reliable service to deliver at competitive rates.
Most orders that are received will be actioned within a 24-48 hour period, omitting weekends and/or public holidays or PRE-ORDERS.
Within Australia: NSW/ACT/VIC/QLD Metro generally one (1) to four (4) days
Within Australia: SA/WA/NT/QLD/TAS Metro generally three (3) to nine (9) days
Zone 1 – New Zealand: Generally three (3) to five (5) business days
Zone 2 – Asia Pacific: Generally five (5) to twelve (12) business days
Zone 3 – Western Europe: Generally five (5) to twelve (12) business days
Zone 4 – North America & Middle East: Generally seven (7) to twelve (12) business days
Zone 5 – Rest of World: Generally eight (8) to fourteen (14) business days
Although the above is provided, we are not accountable for delivery/handling or transit times of your order due to the nature of freight in general. This is applicable to both local or international orders. If your order is urgent, we will do our best to cater to this although do stress that you may want to inform us so we can advise of most appropriate delivery service to work towards your time restraints. Transit times are tricky as the fulfillment is ultimately provided by third parties that we can not be held accountable for. Also note, above transit times can be impacted by Public Holidays, Weekends and in particular Peak Transit Times.
Our procurement process
With the nature of our market, IT and affiliated product categories, we procure our products and have them shipped in from all over the world entrusting them to some of the largest names in the freight industry. Some examples are below, although are not limited to:
- Australia Post
Preparation and Packaging of your items
Being involved in this industry for many moons now, we take great pride in packing your goods to ensure the safe arrival of your investment. In most situations, we source the best service for your particular item and/or location to ensure policies are covered as many products require specialty handling within this realm (example – items containing batteries or other) and pack to minimise transit issues arising.
Our freight providers
With the various offerings in the way of sizes and weights of our products combined with the numerous destinations of our purchasers (buyers) we source the most appropriate and traditionally reliable service to suit our clients requirements. That being said, we have relationships that have access to and use some of the following freight providers, although not limited to:
- Australia Post
When our clients are local Australian Residents, we tend to draw on the expertise and cost efficiencies of Australia Post & StarTrack although sometimes extend this to TNT and others as we deem suitable. If our clients reside outside of the continent of Australia, we draw on the companies that best suit the destination countries of the order. An example is to America, we commonly use DHL with their expertise to fulfill this service.
On occasions, and dependent on client location, we also have items shipped from warehouses closer to their locations. This is done to speed up the potential delivery process. Example if we have a product in stock being housed in Melbourne although one is bought from a client in Brisbane, we will endeavour to ship one from a warehouse/supplier we have access to in Brisbane to expedite the transaction with the item generally leaving same day or next day should one be available locally to our client/s. We have this arrangement in all capital cities across Australia.
Any shipping concerns or delays
Should you have any concerns, or are uncertain, about our postage and handling (shipping) terms we recommend you contact us at HarryLule Pty Ltd and we will happily assist. Our contact details are:
Telephone: +61 3 9464 5005
Postal: 20 Prime St, Thomastown Vic 3074